In this people industry, it's imperative to tightly control labour costs, optimise the use of labour and constantly strive for higher productivity if you want to stay in business. However, for a fast growing logistics company, staff always work overtime due to too many unexpected complain, claim, instruction and inquiry. There seems no internal control and risk management or they are not effective. An analysis of overtime and the underlying reason is recommended for a fast growing company.

• In this people industry, it's imperative to tightly control labour costs, optimise the use of labour and constantly strive for higher productivity if you want to stay in business. However, for a fast growing logistics company, staff always work overtime due to too many unexpected complain, claim, instruction and inquiry. There seems no internal control and risk management or they are not effective. An analysis of overtime and the underlying reason is recommended for a fast growing company.